# Smartsheet: Both automated and manual approval workflows are currently failing to execute

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-10-01 17:03 UTC · Resolved: 2026-10-01 22:26 UTC · Duration: 5.4 h
- Updates: 6 · Affected components: In App Workflows, Workflows - In App Workflows
- [Vendor status page: https://stspg.io/0f9qpnwj2s84](https://stspg.io/0f9qpnwj2s84)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **identified** 2026-10-01 17:03 UTC: We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
- **identified** 2026-10-01 18:20 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-10-01 19:49 UTC: The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
- **monitoring** 2026-10-01 20:14 UTC: The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
- **resolved** 2026-10-01 22:26 UTC: This incident has been fully resolved, and all backlogged requests have been processed and sent.
- **postmortem** 2026-10-13 04:44 UTC: On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \\(our Government cloud region was unaffected throughout\\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications. We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs so that delayed notifications are retried automatically rather than silently dropped.


---
Canonical: https://rewindex.com/company/smartsheet/incidents/dmv4slxxqzgw · Markdown: https://rewindex.com/company/smartsheet/incidents/dmv4slxxqzgw.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/dmv4slxxqzgw · Generated 2026-10-18T10:44:52.385Z