# Smartsheet: In-App Support Chat Delay

> Smartsheet status incident “In-App Support Chat Delay” on 2025-01-17: impact minor (vendor’s label), 4.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8
Last updated: 2025-01-17T22:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-17 18:26 UTC · Resolved: 2025-01-17 22:48 UTC · Duration: 4.4 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/dlj4rj4t8fq8](https://status.smartsheet.com/incidents/dlj4rj4t8fq8)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2025-01-17 22:48 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2025-01-17 18:26 UTC, resolved after 4.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8
- Citation: Smartsheet, “In-App Support Chat Delay” (2025-01-17 18:26 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8 (CC BY 4.0).
- Markdown link: `[Smartsheet: In-App Support Chat Delay (2025-01-17)](https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8 · Markdown: https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/dlj4rj4t8fq8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:39:08.615Z