# Smartsheet: Smartsheet Application & API

> Smartsheet status incident “Smartsheet Application & API” on 2016-02-22: impact minor (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp
Last updated: 2016-02-23T02:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-02-22 15:27 UTC · Resolved: 2016-02-23 02:11 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/bnllpggcbblp](https://status.smartsheet.com/incidents/bnllpggcbblp)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2016-02-23 02:11 UTC: Our caching system was halted due to system memory pressure caused by an unrelated OS component. The cache was automatically restarted, but there is no mechanism in place to automatically attempt to reload the caches after a restart. The cache load began at 0620 PST and continued until 0850 when we reached our minimum safe levels. In the interim our application operated in a degraded state. Recent infrastructure improvements delivered with the data center flip allowed the continued use and operation of the platform. Once we had achieved an expected minimum safe level of cache readiness we recovered the application servers from their degraded "failsafe" state, and the application recovered within seconds.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2016-02-22 15:27 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp
- Citation: Smartsheet, “Smartsheet Application & API” (2016-02-22 15:27 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet Application & API (2016-02-22)](https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp · Markdown: https://rewindex.com/company/smartsheet/incidents/bnllpggcbblp.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/bnllpggcbblp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:59.222Z