# Smartsheet: Customers intermittently being logged out with a session timeout.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-11-24 17:29 UTC · Resolved: 2021-11-24 23:47 UTC · Duration: 6.3 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/7qrz2djs5lgs](https://status.smartsheet.com/incidents/7qrz2djs5lgs)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2021-11-24 23:47 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/7qrz2djs5lgs · Markdown: https://rewindex.com/company/smartsheet/incidents/7qrz2djs5lgs.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/7qrz2djs5lgs · Generated 2026-10-18T11:45:42.702Z