# Smartsheet: We are aware there is a service incident and are investigating the issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-05-31 21:32 UTC · Resolved: 2018-05-31 22:29 UTC · Duration: 57 min
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/6tj52d5rtk13](https://status.smartsheet.com/incidents/6tj52d5rtk13)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2018-05-31 22:29 UTC: An automation activity which is used to configure DHCP/DNS services misconfigured these services which are critical for the Smartsheet Platform. The SRE and Engineering teams are investigating the root cause and processes which led to this failure in order to prevent this type of error from occurring in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/6tj52d5rtk13 · Markdown: https://rewindex.com/company/smartsheet/incidents/6tj52d5rtk13.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/6tj52d5rtk13 · Generated 2026-10-18T11:40:17.537Z