# Smartsheet: Reports of customers unable to access Smartsheet

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-09-08 18:23 UTC · Resolved: 2023-09-08 22:39 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/5gz4j92hx6kc](https://status.smartsheet.com/incidents/5gz4j92hx6kc)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2023-09-08 22:39 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/5gz4j92hx6kc · Markdown: https://rewindex.com/company/smartsheet/incidents/5gz4j92hx6kc.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/5gz4j92hx6kc · Generated 2026-10-18T10:42:43.154Z