# Smartsheet: Form Submissions issue

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-03-03 17:16 UTC · Resolved: 2026-03-04 23:42 UTC · Duration: 30 h
- Updates: 6 · Affected components: Core Application - Forms, Forms
- [Vendor status page: https://stspg.io/f33vwbhhblqt](https://stspg.io/f33vwbhhblqt)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major outage affecting form submissions reaching sheets and some API requests, starting 2026-03-03 17:16 UTC and resolved 2026-03-04 23:42 UTC (30 h 25 min). The vendor cited a code regression, rolled back deployment, and scaled queues; customers were told not to resubmit failed forms because manual replay was planned. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-03 17:16 UTC: We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
- **identified** 2026-03-03 17:47 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-03-03 17:52 UTC: This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.
- **monitoring** 2026-03-03 18:19 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-03-04 23:42 UTC: Forms Submissions has been fully restored and is operating normally. The incident is now resolved.
- **postmortem** 2026-03-13 23:53 UTC: On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment.  A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

## Rewindex changes for this incident

- 2026-03-03 17:16 UTC: [Major incident: Form Submissions issue](https://rewindex.com/change/if442c149040c4f.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/3zn4y2zmly0y · Markdown: https://rewindex.com/company/smartsheet/incidents/3zn4y2zmly0y.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/3zn4y2zmly0y · Generated 2026-10-18T11:45:37.419Z