# Smartsheet: Admin Center page is not reachable

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-06-17 10:19 UTC · Resolved: 2025-06-17 15:58 UTC · Duration: 5.7 h
- Updates: 11 · Affected components: Admin Center, Administration and Audit - Admin Center, Administration and Audit - User and Group Management, User and Group Management
- [Vendor status page: https://stspg.io/lnqprdsp2290](https://stspg.io/lnqprdsp2290)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major outage preventing some users from loading Admin Center, starting 2025-06-17 10:19 UTC and resolved 2025-06-17 15:58 UTC, lasting 5 h 39 min. The vendor attributed the disruption to an unexpected failure in a recent deployment; service was restored by addressing the failure and restarting and successfully completing the deployment. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-17 10:19 UTC: We are currently investigating some customer reports of the Admin Center page not being reachable. We will continue to provide frequent updates as we work towards resolution.
- **investigating** 2025-06-17 10:49 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-17 11:19 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-17 11:50 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-17 12:28 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-17 12:52 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-17 13:20 UTC: We are continuing to investigate this issue.
- **identified** 2025-06-17 13:39 UTC: We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
- **monitoring** 2025-06-17 13:57 UTC: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
- **resolved** 2025-06-17 15:58 UTC: This incident has been resolved.
- **postmortem** 2025-06-17 23:59 UTC: On June 17, 2025, starting at approximately 1:15 AM PDT, some users experienced issues loading the Admin Center page. This issue was resolved by 9:00 AM PDT. The disruption was caused by a recent deployment which had an unexpected failure. To restore service this failure was addressed, and the deployment was restarted and completed successfully.

## Rewindex changes for this incident

- 2025-06-17 10:19 UTC: [Major incident: Admin Center page is not reachable](https://rewindex.com/change/i4e1ba3fdf4d5df.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/1p5pby71y347 · Markdown: https://rewindex.com/company/smartsheet/incidents/1p5pby71y347.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/1p5pby71y347 · Generated 2026-10-18T10:42:52.454Z