# Smartsheet: Investigating some customer reports of ODBC Authorization Failed Errors when using Live Data Connector

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-08 20:20 UTC · Resolved: 2024-05-08 23:30 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/06sm2hwkkl9f](https://status.smartsheet.com/incidents/06sm2hwkkl9f)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2024-05-08 23:30 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/06sm2hwkkl9f · Markdown: https://rewindex.com/company/smartsheet/incidents/06sm2hwkkl9f.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/06sm2hwkkl9f · Generated 2026-10-18T09:59:55.494Z