# Smartsheet in April 2025: incidents, uptime and changes

> Smartsheet in April 2025: 6 incidents on its status page (5 major or critical), 97.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2025/04
Last updated: 2025-05-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 2, major 3, minor 1
- Uptime (vendor-reported): 97.75% free of major/critical incidents, 97.42% free of any incident; outage time 16 h 9 min, incident time 18 h 33 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2025](https://rewindex.com/company/smartsheet/2025/03.md) · Next: [May 2025](https://rewindex.com/company/smartsheet/2025/05.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Dashboards and template creation failing](https://rewindex.com/company/smartsheet/incidents/tj2fmdq0gw4h.md) | critical | 2025-04-04 21:50 UTC | 2025-04-05 00:49 UTC | 3.0 h | resolved |
| [Login attempts failures](https://rewindex.com/company/smartsheet/incidents/3btbh4s95m6f.md) | critical | 2025-04-08 13:58 UTC | 2025-04-08 14:27 UTC | 29 min | resolved |
| [Unable to load Dashboards](https://rewindex.com/company/smartsheet/incidents/4cbdf7t9sh7z.md) | major | 2025-04-21 21:45 UTC | 2025-04-22 02:29 UTC | 4.7 h | resolved |
| [Delays in Workflow Automation and Sheet Access](https://rewindex.com/company/smartsheet/incidents/hhnzgl0zk29t.md) | major | 2025-04-24 14:59 UTC | 2025-04-24 19:59 UTC | 5.0 h | resolved |
| [Smartsheet access issues and unexpected errors](https://rewindex.com/company/smartsheet/incidents/nhjwv86g3m2y.md) | major | 2025-04-30 05:37 UTC | 2025-04-30 08:34 UTC | 3.0 h | postmortem |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Intermittent app connectivity](https://rewindex.com/company/smartsheet/incidents/7624grdxngm1.md) | minor | 2025-04-03 22:22 UTC | 2025-04-04 00:46 UTC | 2.4 h | resolved |
| [Dashboards and template creation failing](https://rewindex.com/company/smartsheet/incidents/tj2fmdq0gw4h.md) | critical | 2025-04-04 21:50 UTC | 2025-04-05 00:49 UTC | 3.0 h | resolved |
| [Login attempts failures](https://rewindex.com/company/smartsheet/incidents/3btbh4s95m6f.md) | critical | 2025-04-08 13:58 UTC | 2025-04-08 14:27 UTC | 29 min | resolved |
| [Unable to load Dashboards](https://rewindex.com/company/smartsheet/incidents/4cbdf7t9sh7z.md) | major | 2025-04-21 21:45 UTC | 2025-04-22 02:29 UTC | 4.7 h | resolved |
| [Delays in Workflow Automation and Sheet Access](https://rewindex.com/company/smartsheet/incidents/hhnzgl0zk29t.md) | major | 2025-04-24 14:59 UTC | 2025-04-24 19:59 UTC | 5.0 h | resolved |
| [Smartsheet access issues and unexpected errors](https://rewindex.com/company/smartsheet/incidents/nhjwv86g3m2y.md) | major | 2025-04-30 05:37 UTC | 2025-04-30 08:34 UTC | 3.0 h | postmortem |

## Cite this

Smartsheet posted 6 status incidents in April 2025 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2025/04
- Citation: Smartsheet, “Smartsheet in April 2025” (2025-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2025/04 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in April 2025 (2025-04-01)](https://rewindex.com/company/smartsheet/2025/04)`


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Canonical: https://rewindex.com/company/smartsheet/2025/04 · Markdown: https://rewindex.com/company/smartsheet/2025/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:10:05.945Z