# Smartsheet in January 2025: incidents, uptime and changes

> Smartsheet in January 2025: 7 incidents on its status page (5 major or critical), 98.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2025/01
Last updated: 2025-02-01T00:00:00Z

- Incidents posted: 7 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 1, none 1
- Uptime (vendor-reported): 98.84% free of major/critical incidents, 98.26% free of any incident; outage time 8 h 34 min, incident time 12 h 53 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2024](https://rewindex.com/company/smartsheet/2024/12.md) · Next: [February 2025](https://rewindex.com/company/smartsheet/2025/02.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Dashboard Loading Issues](https://rewindex.com/company/smartsheet/incidents/lpby75k3tq9k.md) | major | 2025-01-09 19:23 UTC | 2025-01-09 21:37 UTC | 2.2 h | resolved |
| [Permissions Errors for Newly Created Assets](https://rewindex.com/company/smartsheet/incidents/jqc20c3jqk7g.md) | major | 2025-01-15 18:30 UTC | 2025-01-15 21:24 UTC | 2.9 h | resolved |
| [Smartsheet Delay/Failing to Load](https://rewindex.com/company/smartsheet/incidents/2yhz0yc3ddq1.md) | major | 2025-01-17 22:19 UTC | 2025-01-17 22:22 UTC | 3 min | resolved |
| [Unable to Open Newly Created Assets](https://rewindex.com/company/smartsheet/incidents/yszmp78w3d95.md) | major | 2025-01-23 21:36 UTC | 2025-01-23 22:39 UTC | 1.1 h | resolved |
| [Users may experience issues Log in and opening assets](https://rewindex.com/company/smartsheet/incidents/3bxm1cl5gr0j.md) | major | 2025-01-28 00:35 UTC | 2025-01-28 02:55 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Dashboard Loading Issues](https://rewindex.com/company/smartsheet/incidents/lpby75k3tq9k.md) | major | 2025-01-09 19:23 UTC | 2025-01-09 21:37 UTC | 2.2 h | resolved |
| [Permissions Errors for Newly Created Assets](https://rewindex.com/company/smartsheet/incidents/jqc20c3jqk7g.md) | major | 2025-01-15 18:30 UTC | 2025-01-15 21:24 UTC | 2.9 h | resolved |
| [In-App Support Chat Delay](https://rewindex.com/company/smartsheet/incidents/dlj4rj4t8fq8.md) | minor | 2025-01-17 18:26 UTC | 2025-01-17 22:48 UTC | 4.4 h | resolved |
| [Smartsheet Delay/Failing to Load](https://rewindex.com/company/smartsheet/incidents/2yhz0yc3ddq1.md) | major | 2025-01-17 22:19 UTC | 2025-01-17 22:22 UTC | 3 min | resolved |
| [Temporary Authentication Outage](https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0.md) | none | 2025-01-18 00:30 UTC | 2025-01-18 00:30 UTC | 0 min | resolved |
| [Unable to Open Newly Created Assets](https://rewindex.com/company/smartsheet/incidents/yszmp78w3d95.md) | major | 2025-01-23 21:36 UTC | 2025-01-23 22:39 UTC | 1.1 h | resolved |
| [Users may experience issues Log in and opening assets](https://rewindex.com/company/smartsheet/incidents/3bxm1cl5gr0j.md) | major | 2025-01-28 00:35 UTC | 2025-01-28 02:55 UTC | 2.3 h | resolved |

## Cite this

Smartsheet posted 7 status incidents in January 2025 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2025/01
- Citation: Smartsheet, “Smartsheet in January 2025” (2025-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2025/01 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in January 2025 (2025-01-01)](https://rewindex.com/company/smartsheet/2025/01)`


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Canonical: https://rewindex.com/company/smartsheet/2025/01 · Markdown: https://rewindex.com/company/smartsheet/2025/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:56:23.801Z