# Smartsheet in September 2024: incidents, uptime and changes

> Smartsheet in September 2024: 5 incidents on its status page (3 major or critical), 98.85% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2024/09
Last updated: 2024-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 1, none 1
- Uptime (vendor-reported): 98.85% free of major/critical incidents, 98.51% free of any incident; outage time 8 h 13 min, incident time 10 h 40 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2024](https://rewindex.com/company/smartsheet/2024/08.md) · Next: [October 2024](https://rewindex.com/company/smartsheet/2024/10.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to access Smartsheet](https://rewindex.com/company/smartsheet/incidents/2bbcvwy0my61.md) | critical | 2024-09-11 00:24 UTC | 2024-09-11 03:08 UTC | 2.7 h | resolved |
| [Investigating an issue previewing attachments](https://rewindex.com/company/smartsheet/incidents/mbb0brfmb7qt.md) | major | 2024-09-20 19:04 UTC | 2024-09-20 21:25 UTC | 2.4 h | resolved |
| [Investigating](https://rewindex.com/company/smartsheet/incidents/160mn69m99wz.md) | major | 2024-09-30 14:31 UTC | 2024-09-30 17:39 UTC | 3.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Smartsheet down when logging in](https://rewindex.com/company/smartsheet/incidents/wtp5mxjbbz5g.md) | none | 2024-09-04 13:50 UTC | 2024-09-04 13:50 UTC | 0 min | resolved |
| [Unable to access Smartsheet](https://rewindex.com/company/smartsheet/incidents/2bbcvwy0my61.md) | critical | 2024-09-11 00:24 UTC | 2024-09-11 03:08 UTC | 2.7 h | resolved |
| [Investigating an issue previewing attachments](https://rewindex.com/company/smartsheet/incidents/mbb0brfmb7qt.md) | major | 2024-09-20 19:04 UTC | 2024-09-20 21:25 UTC | 2.4 h | resolved |
| [Investigating errors in Smartsheet](https://rewindex.com/company/smartsheet/incidents/j6c8n21ppk8y.md) | minor | 2024-09-24 17:39 UTC | 2024-09-24 20:06 UTC | 2.5 h | resolved |
| [Investigating](https://rewindex.com/company/smartsheet/incidents/160mn69m99wz.md) | major | 2024-09-30 14:31 UTC | 2024-09-30 17:39 UTC | 3.1 h | resolved |

## Cite this

Smartsheet posted 5 status incidents in September 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2024/09
- Citation: Smartsheet, “Smartsheet in September 2024” (2024-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2024/09 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in September 2024 (2024-09-01)](https://rewindex.com/company/smartsheet/2024/09)`


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Canonical: https://rewindex.com/company/smartsheet/2024/09 · Markdown: https://rewindex.com/company/smartsheet/2024/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:55:20.188Z