# Smartsheet in May 2024: incidents, uptime and changes

> Smartsheet in May 2024: 5 incidents on its status page (4 major or critical), 97.19% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2024/05
Last updated: 2024-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 2, major 2, minor 1
- Uptime (vendor-reported): 97.19% free of major/critical incidents, 96.43% free of any incident; outage time 20 h 51 min, incident time 26 h 33 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2024](https://rewindex.com/company/smartsheet/2024/04.md) · Next: [June 2024](https://rewindex.com/company/smartsheet/2024/06.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Investigating errors using Login with Microsoft](https://rewindex.com/company/smartsheet/incidents/4g7dvnz39y47.md) | critical | 2024-05-09 22:11 UTC | 2024-05-10 04:48 UTC | 6.6 h | resolved |
| [Smartsheet App Connectivity](https://rewindex.com/company/smartsheet/incidents/l4cktsvs75fp.md) | critical | 2024-05-28 16:26 UTC | 2024-05-29 02:37 UTC | 10 h | resolved |
| [Investigating some customer reports of ODBC Authorization Failed Errors when using Live Data Connector](https://rewindex.com/company/smartsheet/incidents/06sm2hwkkl9f.md) | major | 2024-05-08 20:20 UTC | 2024-05-08 23:30 UTC | 3.2 h | resolved |
| [Investigating Partial Outage for Logging into Smartsheet using SSO/SAML](https://rewindex.com/company/smartsheet/incidents/2jbjv68jm0sj.md) | major | 2024-05-16 14:36 UTC | 2024-05-16 15:29 UTC | 53 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Investigating some customer reports of ODBC Authorization Failed Errors when using Live Data Connector](https://rewindex.com/company/smartsheet/incidents/06sm2hwkkl9f.md) | major | 2024-05-08 20:20 UTC | 2024-05-08 23:30 UTC | 3.2 h | resolved |
| [Investigating errors using Login with Microsoft](https://rewindex.com/company/smartsheet/incidents/4g7dvnz39y47.md) | critical | 2024-05-09 22:11 UTC | 2024-05-10 04:48 UTC | 6.6 h | resolved |
| [Investigating Partial Outage for Logging into Smartsheet using SSO/SAML](https://rewindex.com/company/smartsheet/incidents/2jbjv68jm0sj.md) | major | 2024-05-16 14:36 UTC | 2024-05-16 15:29 UTC | 53 min | resolved |
| [Data Shuttle workflows not running](https://rewindex.com/company/smartsheet/incidents/mzc6q777kr2h.md) | minor | 2024-05-20 11:52 UTC | 2024-05-20 17:34 UTC | 5.7 h | resolved |
| [Smartsheet App Connectivity](https://rewindex.com/company/smartsheet/incidents/l4cktsvs75fp.md) | critical | 2024-05-28 16:26 UTC | 2024-05-29 02:37 UTC | 10 h | resolved |

## Cite this

Smartsheet posted 5 status incidents in May 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2024/05
- Citation: Smartsheet, “Smartsheet in May 2024” (2024-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2024/05 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in May 2024 (2024-05-01)](https://rewindex.com/company/smartsheet/2024/05)`


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Canonical: https://rewindex.com/company/smartsheet/2024/05 · Markdown: https://rewindex.com/company/smartsheet/2024/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:20:06.847Z