# Smartsheet in May 2020: incidents, uptime and changes

> Smartsheet in May 2020: 5 incidents on its status page (2 major or critical), 93.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 2, none 1
- Uptime (vendor-reported): 93.44% free of major/critical incidents, 86.44% free of any incident; outage time 2.0 days, incident time 4.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/smartsheet/2020/04.md) · Next: [June 2020](https://rewindex.com/company/smartsheet/2020/06.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Loading and saving sheets](https://rewindex.com/company/smartsheet/incidents/vkmxcbc3xnyw.md) | critical | 2020-05-06 22:33 UTC | 2020-05-07 23:00 UTC | 24 h | resolved |
| [Smartsheet Reports Failing to Load](https://rewindex.com/company/smartsheet/incidents/8bfw4snk91hq.md) | major | 2020-05-21 16:20 UTC | 2020-05-22 16:39 UTC | 24 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with SAML/SSO Configurations](https://rewindex.com/company/smartsheet/incidents/tnj9c6bc3p77.md) | minor | 2020-05-01 14:22 UTC | 2020-05-02 17:45 UTC | 27 h | resolved |
| [Smartsheet Intermittently Unavailable](https://rewindex.com/company/smartsheet/incidents/zp9vm7g7dlz0.md) | minor | 2020-05-05 16:06 UTC | 2020-05-06 16:46 UTC | 25 h | resolved |
| [Loading and saving sheets](https://rewindex.com/company/smartsheet/incidents/vkmxcbc3xnyw.md) | critical | 2020-05-06 22:33 UTC | 2020-05-07 23:00 UTC | 24 h | resolved |
| [Smartsheet Reports Failing to Load](https://rewindex.com/company/smartsheet/incidents/8bfw4snk91hq.md) | major | 2020-05-21 16:20 UTC | 2020-05-22 16:39 UTC | 24 h | resolved |
| [Smartsheet attachments through email](https://rewindex.com/company/smartsheet/incidents/ld6p1k04hyc8.md) | none | 2020-05-27 23:01 UTC | 2020-05-28 22:26 UTC | 23 h | resolved |

## Cite this

Smartsheet posted 5 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2020/05
- Citation: Smartsheet, “Smartsheet in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2020/05 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in May 2020 (2020-05-01)](https://rewindex.com/company/smartsheet/2020/05)`


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Canonical: https://rewindex.com/company/smartsheet/2020/05 · Markdown: https://rewindex.com/company/smartsheet/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:03:54.678Z