# SingleStore: Databases not reachable from SQL editor

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-22 09:38 UTC · Resolved: 2025-04-22 10:07 UTC · Duration: 29 min
- Updates: 2 · Affected components: AWS Clusters, Cluster Management
- [Vendor status page: https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/6807637a522bd905ce415600](https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/6807637a522bd905ce415600)
- [Company: SingleStore](https://rewindex.com/company/singlestore.md)

## Timeline of updates

- **investigating** 2025-04-22 09:38 UTC: Databases not reachable from SQL editor inside the Portal and there is loss of customer monitoring. We are investigating the issue
- **resolved** 2025-04-22 10:07 UTC: Issue has been Resolved

## Rewindex changes for this incident

- 2025-04-22 09:38 UTC: [Major incident: Databases not reachable from SQL editor](https://rewindex.com/change/i062d7709c722aa.md)


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Canonical: https://rewindex.com/company/singlestore/incidents/6807637a522bd905ce415600 · Markdown: https://rewindex.com/company/singlestore/incidents/6807637a522bd905ce415600.md · JSON: https://rewindex.com/api/v1/companies/singlestore/incidents/6807637a522bd905ce415600 · Generated 2026-10-18T10:31:10.879Z