# SingleStore: AWS Virginia region - connectivity errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-25 21:19 UTC · Resolved: 2024-10-25 23:01 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: AWS Clusters, Azure Clusters, Cluster Management, GCP Clusters
- [Vendor status page: https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/671c0b5ab237d205350b0dfa](https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/671c0b5ab237d205350b0dfa)
- [Company: SingleStore](https://rewindex.com/company/singlestore.md)

## Timeline of updates

- **investigating** 2024-10-25 21:19 UTC: Between 20:45 to 21:00 UTC a higher rate of network failures were observed in a specific account in AWS Virginia Region. Some customer may have observed intermittent connectivity failures during this time. We are continuing to investigate.
- **investigating** 2024-10-25 21:20 UTC: We are continuing to investigate the incident
- **investigating** 2024-10-25 21:21 UTC: issue is not happening currently. still investigating.
- **resolved** 2024-10-25 23:01 UTC: the temporary network issue is resolved. we have added additional resources to the impacted component to to prevent a recurrence.


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Canonical: https://rewindex.com/company/singlestore/incidents/671c0b5ab237d205350b0dfa · Markdown: https://rewindex.com/company/singlestore/incidents/671c0b5ab237d205350b0dfa.md · JSON: https://rewindex.com/api/v1/companies/singlestore/incidents/671c0b5ab237d205350b0dfa · Generated 2026-10-18T11:27:42.464Z