# Sinch: Voice and Verification Flashcall degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-07-13 12:20 UTC · Resolved: 2021-07-13 17:35 UTC · Duration: 5.3 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/yzxxbgl81ld8](https://status.sinch.com/incidents/yzxxbgl81ld8)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Part of an outage event

- [AWS outage, Jul 13, 2021: 5 vendors, 5 incidents](https://rewindex.com/events/2021-07-13-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +8 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Confluent, Render"]:::blames
  root --> h1
  me["Sinch (this incident)<br/>posted +8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-07-13 17:35 UTC: Dear Client, This incident is now resolved. Incident start time: 2021-07-13 12:05 UTC Incident stop time: 2021-07-13 12:39 UTC Please, contact support@sinch.com should you require further information or assistance. Sincerely, Sinch

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sinch/incidents/yzxxbgl81ld8 · Markdown: https://rewindex.com/company/sinch/incidents/yzxxbgl81ld8.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/yzxxbgl81ld8 · Generated 2026-10-20T00:04:26.583Z