# Sinch: DI SMS 365 (SMSx)| Operator Services | Potential delay in delivery of MT and DLR | TT# MNOC-50768

> Sinch status incident “DI SMS 365 (SMSx)| Operator Services | Potential delay in delivery of MT and DLR | TT# MNOC-50768” on 2023-11-07: impact minor (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx
Last updated: 2023-11-07T06:02:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-07 02:58 UTC · Resolved: 2023-11-07 06:02 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/vzsryjt0kvlx](https://status.sinch.com/incidents/vzsryjt0kvlx)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2023-11-07 06:02 UTC: Dear client, We conducted collaborative investigation with the customer's network team and discovered a pre-shared key mismatch on their end. This has now been fixed, and the problem is no longer present. On our end, nothing has changed, and the validation appears to be in order. We will continue to monitor further. Incident End Date & Time (GMT) : 7 November 2023, 05:12 Hrs. If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2023-11-07 02:58 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx
- Citation: Sinch, “DI SMS 365 (SMSx)| Operator Services | Potential delay in delivery of MT and DLR | TT# MNOC-50768” (2023-11-07 02:58 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx (CC BY 4.0).
- Markdown link: `[Sinch: DI SMS 365 (SMSx)| Operator Services | Potential delay in delivery of MT and DLR | TT# MNOC-50768 (2023-11-07)](https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx)`


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Canonical: https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx · Markdown: https://rewindex.com/company/sinch/incidents/vzsryjt0kvlx.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/vzsryjt0kvlx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:04:20.492Z