# Sinch: Delivery Issue Brazil - Claro

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-25 03:35 UTC · Resolved: 2026-09-25 06:29 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: External Connectivity - SMS - LATAM, SMS - LATAM
- [Vendor status page: https://stspg.io/936vh83wtv3b](https://stspg.io/936vh83wtv3b)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-09-25 03:35 UTC: We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
- **identified** 2026-09-25 04:37 UTC: The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.
- **resolved** 2026-09-25 06:29 UTC: This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC


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Canonical: https://rewindex.com/company/sinch/incidents/vjg378pm2xps · Markdown: https://rewindex.com/company/sinch/incidents/vjg378pm2xps.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/vjg378pm2xps · Generated 2026-10-19T21:08:45.283Z