# Sinch: DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48116

> Sinch status incident “DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48116” on 2023-05-27: impact minor (vendor’s label), 3.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/tnhhl28nfj58
Last updated: 2023-05-27T22:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-27 18:36 UTC · Resolved: 2023-05-27 22:22 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/tnhhl28nfj58](https://status.sinch.com/incidents/tnhhl28nfj58)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2023-05-27 22:22 UTC: Dear Customers, We are pleased to inform you that the queues built within SMSx platform have been cleared and the issue has been resolved. The DR messages are now being processed and delivered as expected. Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up. We have monitored the results and we confirm that the messages are getting processed without any delay. Incident Start Date & Time (GMT) : 27 May 23 18:10 GMT 2023 Incident End Date & Time (GMT) : 27 May 23 21:40 GMT 2023 We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2023-05-27 18:36 UTC, resolved after 3.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/tnhhl28nfj58
- Citation: Sinch, “DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48116” (2023-05-27 18:36 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/tnhhl28nfj58 (CC BY 4.0).
- Markdown link: `[Sinch: DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-48116 (2023-05-27)](https://rewindex.com/company/sinch/incidents/tnhhl28nfj58)`


---
Canonical: https://rewindex.com/company/sinch/incidents/tnhhl28nfj58 · Markdown: https://rewindex.com/company/sinch/incidents/tnhhl28nfj58.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/tnhhl28nfj58 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:45:21.236Z