# Sinch: Customer Support - Ticketing System

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-25 15:31 UTC · Resolved: 2026-09-25 16:26 UTC · Duration: 55 min
- Updates: 2 · Affected components: Customer Support, Dashboard.sinch.com - Customer Support
- [Vendor status page: https://stspg.io/3lgbrxyyzth4](https://stspg.io/3lgbrxyyzth4)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-09-25 15:31 UTC: We are currently experiencing an issue with our ticketing system related to the following emails:   support@sinch.com   Impact: Customers may experience delayed responses from support.  Incident Start Time : 2026-09-25 14:46 UTC  As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
- **resolved** 2026-09-25 16:26 UTC: This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC


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Canonical: https://rewindex.com/company/sinch/incidents/qwlqxbqm6hl4 · Markdown: https://rewindex.com/company/sinch/incidents/qwlqxbqm6hl4.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/qwlqxbqm6hl4 · Generated 2026-10-19T22:31:11.439Z