# Sinch: Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-17 11:46 UTC · Resolved: 2026-09-18 15:54 UTC · Duration: 28 h
- Updates: 4 · Affected components: MM4 (MMS 365), Sinch DI Services - MM4 (MMS 365), Sinch DI Services - SMS 365 Operator US, SMS 365 Operator US
- [Vendor status page: https://stspg.io/42z2dxygzwrs](https://stspg.io/42z2dxygzwrs)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **identified** 2026-09-17 11:46 UTC: Ticket Number:  MNOC-65291 Services: SMSx, MM4 Description:   Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4   Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.   Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.  We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic:  Potential delay in delivery Mobile Originated (MO) Traffic:  Potential delay in delivery DR Notification:  Potential delay in delivery Report Manager Access:  (remove if not applicable) Report Manager Statistics :  (remove if not applicable) Incident Start Date & Time (GMT) :  September 17, 06:45 UTC If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- **identified** 2026-09-17 13:00 UTC: A network issue was identified which could result in certain customers observing a potential delay in delivery.  Technical resources are engaged and actively working on repair of the issue.  Updates will continue to be provided.
- **monitoring** 2026-09-17 13:24 UTC: A fix has been implemented.  Queues are depleting and delays should be mitigated.  Technical teams are monitoring for service stability.
- **resolved** 2026-09-18 15:54 UTC: Issue has remained stable. Resolving incident.


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Canonical: https://rewindex.com/company/sinch/incidents/qfyddt19fdhh · Markdown: https://rewindex.com/company/sinch/incidents/qfyddt19fdhh.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/qfyddt19fdhh · Generated 2026-10-19T21:09:23.052Z