# Sinch: Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch)

> Sinch status incident “Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch)” on 2020-09-16: impact minor (vendor’s label), 8.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/lwfk7v4v4962
Last updated: 2020-09-16T22:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-16 14:19 UTC · Resolved: 2020-09-16 22:35 UTC · Duration: 8.3 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/lwfk7v4v4962](https://status.sinch.com/incidents/lwfk7v4v4962)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2020-09-16 22:35 UTC: Dear customer, A fix has been implemented, and we are no longer seeing impact to our Verification nor Legacy SMS traffic since 22:10 GMT. The cause was internal connectivity issues within our platform, and an official statement will follow tomorrow further detailing the root cause. We appreciate your patience while we worked to restore service. Please contact support@sinch.com should you require any assistance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2020-09-16 14:19 UTC, resolved after 8.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/lwfk7v4v4962
- Citation: Sinch, “Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch)” (2020-09-16 14:19 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/lwfk7v4v4962 (CC BY 4.0).
- Markdown link: `[Sinch: Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch) (2020-09-16)](https://rewindex.com/company/sinch/incidents/lwfk7v4v4962)`


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Canonical: https://rewindex.com/company/sinch/incidents/lwfk7v4v4962 · Markdown: https://rewindex.com/company/sinch/incidents/lwfk7v4v4962.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/lwfk7v4v4962 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:25:15.567Z