# Sinch: US1 - Site Degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-09 04:47 UTC · Resolved: 2026-09-09 07:22 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Messaging APIs - SMPP - US, SMPP - US, ENUM US, Lookup API Endpoints - ENUM US, Migrated APIs - Redhot XML (mBlox), Redhot XML (mBlox), HTTP - US, Messaging APIs - HTTP - US, HTTP US, Lookup API Endpoints - HTTP US, Migrated APIs - SMS (Legacy Sinch), SMS (Legacy Sinch), Messaging APIs - REST - US, REST - US, Messaging APIs - SMPP - CA, SMPP - CA
- [Vendor status page: https://stspg.io/vd9r6hzb74kn](https://stspg.io/vd9r6hzb74kn)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-09-09 04:47 UTC: Dear Client, We are currently experiencing a performance degradation on our US1 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue. Affected Site: US1 Recommended Redundant Site: US7 Incident Start Time: 2026-09-09 04:13 UTC Our engineers are currently investigating and additional information will follow as it becomes available.
- **identified** 2026-09-09 06:36 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-09-09 07:22 UTC: This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC


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Canonical: https://rewindex.com/company/sinch/incidents/kv1mnj7s88zn · Markdown: https://rewindex.com/company/sinch/incidents/kv1mnj7s88zn.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/kv1mnj7s88zn · Generated 2026-10-19T21:09:59.946Z