# Sinch: DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR ||  TT# MNOC-48547

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-13 20:34 UTC · Resolved: 2023-06-13 21:45 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/jlqcgbyh6trk](https://status.sinch.com/incidents/jlqcgbyh6trk)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Part of an outage event

- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 21 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana +4"]:::blames
  root --> h4
  me["Sinch (this incident)<br/>posted +1 h 21 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-06-13 21:45 UTC: Dear Clients, Queues have been processed completely. Incident is resolved. Incident Start Date &amp; Time (GMT) : 13 June 2023 20:15 GMT Incident Start Date &amp; Time (GMT) : 13 June 2023 21:05 GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sinch/incidents/jlqcgbyh6trk · Markdown: https://rewindex.com/company/sinch/incidents/jlqcgbyh6trk.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/jlqcgbyh6trk · Generated 2026-10-20T00:07:21.973Z