# Sinch: DI SMS 365(iSMS) | Operator Services  | Potential delay in delivery of MO, MT and DR | TT#MNOC-58553

> Sinch status incident “DI SMS 365(iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-58553” on 2025-04-24: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/j50z8yqwvc80
Last updated: 2025-04-24T21:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-24 19:09 UTC · Resolved: 2025-04-24 21:26 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/j50z8yqwvc80](https://status.sinch.com/incidents/j50z8yqwvc80)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2025-04-24 21:26 UTC: Dear Customers, Our service has returned to normalcy after our 3rd party provider rerouted our traffic via a secondary network connectivity. Active health checks are underway but we can confirm service has recovered in full. Sinch would continue to work with 3rd party network provider to determine cause, preventative measures learning from this incident. We sincerely apologize for the service interruption caused and thank you for your patience with us. This incident has been resolved. Incident Start Date & Time (GMT) : 24th April 2025 18:32 GMT Incident End Date & Time (GMT) : 24th April 2025 21:18 GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2025-04-24 19:09 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/j50z8yqwvc80
- Citation: Sinch, “DI SMS 365(iSMS) | Operator Services  | Potential delay in delivery of MO, MT and DR | TT#MNOC-58553” (2025-04-24 19:09 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/j50z8yqwvc80 (CC BY 4.0).
- Markdown link: `[Sinch: DI SMS 365(iSMS) | Operator Services  | Potential delay in delivery of MO, MT and DR | TT#MNOC-58553 (2025-04-24)](https://rewindex.com/company/sinch/incidents/j50z8yqwvc80)`


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Canonical: https://rewindex.com/company/sinch/incidents/j50z8yqwvc80 · Markdown: https://rewindex.com/company/sinch/incidents/j50z8yqwvc80.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/j50z8yqwvc80 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:16:13.500Z