# Sinch: REST API - EU region

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-11-25 10:35 UTC · Resolved: 2022-11-25 11:07 UTC · Duration: 32 min
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/hd6nprd80pxl](https://status.sinch.com/incidents/hd6nprd80pxl)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2022-11-25 11:07 UTC: There has been no impact since our last update. The issue was caused by back-end capacity. Once the limit was hit, no new traffic was accepted by the API. Internally queued traffic was being processed and forwarded throughout the duration of the incident. We have permanently increased the capacity to ensure no further service interruptions. Impact: Clients may have experienced issues connecting to eu.sms.api.sinch.com/xms for the duration of the incident. Incident start time: 2022-11-25 10:27 UTC Incident end time: 2022-11-25 10:41 UTC Please accept our apologies for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sinch/incidents/hd6nprd80pxl · Markdown: https://rewindex.com/company/sinch/incidents/hd6nprd80pxl.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/hd6nprd80pxl · Generated 2026-10-19T21:08:11.283Z