# Sinch: Sinch Engage - Web Portal - Reporting degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-19 05:45 UTC · Resolved: 2026-10-19 10:51 UTC · Duration: 5.1 h
- Updates: 3 · Affected components: Sinch Engage - Web Portal, Web Portal
- [Vendor status page: https://stspg.io/26gtd3q16pqr](https://stspg.io/26gtd3q16pqr)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-10-19 05:45 UTC: We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions.  Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- **identified** 2026-10-19 06:59 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-10-19 10:51 UTC: This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC


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Canonical: https://rewindex.com/company/sinch/incidents/flnjfpynnzqx · Markdown: https://rewindex.com/company/sinch/incidents/flnjfpynnzqx.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/flnjfpynnzqx · Generated 2026-10-19T21:09:30.501Z