# Sinch: DI SMS 365 - SMSx  | Operator Services | Potential delay in delivery of MT and DR | TT#MNOC-54761

> Sinch status incident “DI SMS 365 - SMSx | Operator Services | Potential delay in delivery of MT and DR | TT#MNOC-54761” on 2024-07-30: impact minor (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/ch8djxd41wyl
Last updated: 2024-07-30T16:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-30 15:30 UTC · Resolved: 2024-07-30 16:07 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/ch8djxd41wyl](https://status.sinch.com/incidents/ch8djxd41wyl)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2024-07-30 16:07 UTC: Dear Clients, A hardware module (Linecard) was identified as faulty and traffic towards the interface card was rerouted to a redundant switch. This should restore stability to the service and restored normalcy. As a preventative measure, we would schedule a planned maintenance to replace the old switches and migrate traffic over to a new network hardware. Customers would be duly notified of this planned migration. We sincerely apologize for the inconvenience and thank you for understanding. Incident Start Date & Time (GMT) : 30 July 2024, 15:05 GMT Hrs. Incident End Date & Time (GMT) : 30 July 2024, 15:55 GMT Hrs If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2024-07-30 15:30 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/ch8djxd41wyl
- Citation: Sinch, “DI SMS 365 - SMSx  | Operator Services | Potential delay in delivery of MT and DR | TT#MNOC-54761” (2024-07-30 15:30 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/ch8djxd41wyl (CC BY 4.0).
- Markdown link: `[Sinch: DI SMS 365 - SMSx  | Operator Services | Potential delay in delivery of MT and DR | TT#MNOC-54761 (2024-07-30)](https://rewindex.com/company/sinch/incidents/ch8djxd41wyl)`


---
Canonical: https://rewindex.com/company/sinch/incidents/ch8djxd41wyl · Markdown: https://rewindex.com/company/sinch/incidents/ch8djxd41wyl.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/ch8djxd41wyl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:55:11.590Z