# Sinch: Interruption of Stats database
- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-03 21:43 UTC · Resolved: 2026-09-04 14:33 UTC · Duration: 17 h
- Updates: 5 · Affected components: Campaigns - Campaigns (France 🇫🇷), Campaigns (France 🇫🇷), Campaigns API (France 🇫🇷), Campaigns - Campaigns API (France 🇫🇷)
- [Vendor status page: https://stspg.io/zg9z093y8mqc](https://stspg.io/zg9z093y8mqc)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
## Part of an outage event
- [AWS us-west-2 outage, Sep 3, 2026: 20 vendors, 20 incidents](https://rewindex.com/events/2026-09-03-aws-us-west-2)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −7 min vs AWS’s own post)
```mermaid
flowchart LR
root["AWS us-west-2
posted 21:49 UTC"]:::root
before["Posted before AWS did
3 vendors, 3 blamed AWS
Materialize, Temporal Cloud, Semgrep"]:::blames
root --> before
h1["Within an hour
4 vendors, 4 blamed AWS
Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
root --> h1
me["Sinch (this incident)
posted −7 min"]:::me
root -.->|"same window"| me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **investigating** 2026-09-03 21:43 UTC: We are investigating
- **investigating** 2026-09-03 21:43 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-03 21:44 UTC: We have identified the issue and have applied a fix. We are currently monitoring the platform
- **monitoring** 2026-09-04 07:40 UTC: New Issue occurred Service is available again
- **resolved** 2026-09-04 14:33 UTC: This incident has been resolved.
---
Canonical: https://rewindex.com/company/sinch/incidents/8dn9l781pbf0 · Markdown: https://rewindex.com/company/sinch/incidents/8dn9l781pbf0.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/8dn9l781pbf0 · Generated 2026-10-19T21:08:10.285Z