# Sinch: Sinch notification - Whatsapp

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-13 15:40 UTC · Resolved: 2021-05-14 10:36 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/70p9xll20llx](https://status.sinch.com/incidents/70p9xll20llx)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2021-05-14 10:36 UTC: Dear Clients, We are writing to inform you that the issue regarding our Whatsapp API has now been resovled. WhatsApp have confirmed that an internal issue affected the delivery of some configurations of templates including buttons. The Issue is now resolved and Sinch have confirmed this through further testing. Incident Start Time: 2021-05-13 15:00 UTC Incident End Time: 2021-05-13 09:00 UTC We appreciate your patience while this issue was dealt with. Please accept our apologies for any inconvenience caused. if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sinch/incidents/70p9xll20llx · Markdown: https://rewindex.com/company/sinch/incidents/70p9xll20llx.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/70p9xll20llx · Generated 2026-10-20T00:51:39.862Z