# Sinch: Delivery Issue Brazil - SurfTelecom

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 04:16 UTC · Resolved: 2026-10-23 16:21 UTC · Duration: 12 h
- Updates: 5 · Affected components: External Connectivity - SMS - LATAM, SMS - LATAM
- [Vendor status page: https://status.sinch.com/incidents/6jt2ymwgpsp5](https://status.sinch.com/incidents/6jt2ymwgpsp5)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-10-23 04:16 UTC: We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
- **investigating** 2026-10-23 06:02 UTC: We are continuing to investigate this issue.
- **investigating** 2026-10-23 09:01 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-10-23 14:15 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-23 16:21 UTC: This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

## Rewindex changes for this incident

- 2026-10-23 06:04 UTC: [Incident updated: Delivery Issue Brazil - SurfTelecom](https://rewindex.com/change/r9f1800cd83a496.md)
- 2026-10-23 09:04 UTC: [Incident updated: Delivery Issue Brazil - SurfTelecom](https://rewindex.com/change/ra4c018db23249a.md)
- 2026-10-23 14:24 UTC: [Incident updated: Delivery Issue Brazil - SurfTelecom](https://rewindex.com/change/r44408f92f683d5.md)
- 2026-10-23 16:23 UTC: [Incident updated: Delivery Issue Brazil - SurfTelecom](https://rewindex.com/change/r59873f3be375e8.md)


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Canonical: https://rewindex.com/company/sinch/incidents/6jt2ymwgpsp5 · Markdown: https://rewindex.com/company/sinch/incidents/6jt2ymwgpsp5.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/6jt2ymwgpsp5 · Generated 2026-10-24T11:11:30.451Z