# Sinch: Scheduled Maintenance – Chatlayer database upgrade

> Sinch maintenance “Scheduled Maintenance – Chatlayer database upgrade” on 2026-10-14: impact maintenance (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl
Last updated: 2026-10-14T09:33:09Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: scheduled
- Started: 2026-10-14 09:33 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: Chatlayer Bot Engine - South America, Chatlayer - Chatlayer Bot Engine - South America, Chatlayer Bot Engine - US, Chatlayer - Chatlayer Bot Engine - US, Chatlayer Bot Engine - EMEA, Chatlayer - Chatlayer Bot Engine - EMEA, Chatlayer Bot Engine - India, Chatlayer - Chatlayer Bot Engine - India
- [Vendor status page: https://stspg.io/qm0hm41ttwm5](https://stspg.io/qm0hm41ttwm5)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **scheduled** 2026-10-14 09:33 UTC: We are writing to inform you that, as part of our continuous efforts to improve the performance and reliability of the Chatlayer platform, we will be performing a scheduled database upgrade at the times specified below. Type: Scheduled Maintenance – Chatlayer database upgrade Date: Wednesday, 28th of October 2026 This is a rolling, region-by-region upgrade. No full service outage is expected. Customers may experience brief, intermittent service degradation of up to 1 hour during their region's maintenance window, as the systems cycle through the upgrade. Windows: US: 08:00 – 09:00 UTC South America: 09:00 – 10:00 UTC India / APAC: 15:00 – 16:00 UTC EMEA: 06:00 – 07:00 UTC Impact: Customers may experience brief, intermittent delays to bot responses for up to 1 hour during their region's window. No message loss or extended downtime is expected. We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or rescheduled, we will update this page accordingly. Please contact support@sinch.com should you require further information or assistance.

## Cite this

Maintenance posted by Sinch, started 2026-10-14 09:33 UTC, not resolved, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl
- Citation: Sinch, “Scheduled Maintenance – Chatlayer database upgrade” (2026-10-14 09:33 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl (CC BY 4.0).
- Markdown link: `[Sinch: Scheduled Maintenance – Chatlayer database upgrade (2026-10-14)](https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl)`


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Canonical: https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl · Markdown: https://rewindex.com/company/sinch/incidents/5t0bkgt6f2xl.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/5t0bkgt6f2xl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:42:53.664Z