# Sinch: Chatlayer - Partial Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 13:36 UTC · Resolved: 2025-11-18 16:10 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/496dxr7fg5r6](https://status.sinch.com/incidents/496dxr7fg5r6)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +2 h 6 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Sinch (this incident)<br/>posted +2 h 6 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2025-11-18 16:10 UTC: This incident has been resolved. Incident End Time: 2025-11-18 14:42 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sinch/incidents/496dxr7fg5r6 · Markdown: https://rewindex.com/company/sinch/incidents/496dxr7fg5r6.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/496dxr7fg5r6 · Generated 2026-10-19T21:10:01.408Z