# Sinch: Delivery Issue Dominican Republic - Claro

> Sinch status incident “Delivery Issue Dominican Republic - Claro” on 2025-10-20: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/37k14jr6kf7t
Last updated: 2025-10-20T19:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 15:36 UTC · Resolved: 2025-10-20 19:45 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/37k14jr6kf7t](https://status.sinch.com/incidents/37k14jr6kf7t)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 107 vendors, 151 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +8 h 25 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  dr["Known dependency<br/>6 vendors<br/>Klaviyo, Segment, Datadog +3"]:::hop2
  root -.->|"depends on AWS"| dr
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Sinch (this incident)<br/>posted +8 h 25 min"]:::me
  root -.->|"known dependency"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2025-10-20 19:45 UTC: This incident has been resolved. Incident Start Time: 2025-10-20 14:27 UTC Incident End Time: 2025-10-20 19:17 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2025-10-20 15:36 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/37k14jr6kf7t
- Citation: Sinch, “Delivery Issue Dominican Republic - Claro” (2025-10-20 15:36 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/37k14jr6kf7t (CC BY 4.0).
- Markdown link: `[Sinch: Delivery Issue Dominican Republic - Claro (2025-10-20)](https://rewindex.com/company/sinch/incidents/37k14jr6kf7t)`


---
Canonical: https://rewindex.com/company/sinch/incidents/37k14jr6kf7t · Markdown: https://rewindex.com/company/sinch/incidents/37k14jr6kf7t.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/37k14jr6kf7t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:05:08.906Z