# Sinch: Service Notification - Dashboard

> Sinch status incident “Service Notification - Dashboard” on 2021-09-17: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly
Last updated: 2021-09-17T11:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-17 09:58 UTC · Resolved: 2021-09-17 11:14 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/2mf40bn4t6ly](https://status.sinch.com/incidents/2mf40bn4t6ly)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2021-09-17 11:14 UTC: Dear Client, This is an update on the issue we have initially notified. There has been an issue in one of our backend databases in EU that impacted the following Sinch services since 2021-09-17 09:30 UTC and has been restored at 2021-09-17 10:30 UTC: - Customer Dashboard (dashboard.sinch.com) - Cloud Customer Portal Clients will continue to experience latency in loading traffic data on the Dashboard. Our engineers are working to restore full service as soon as possible. We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2021-09-17 09:58 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly
- Citation: Sinch, “Service Notification - Dashboard” (2021-09-17 09:58 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly (CC BY 4.0).
- Markdown link: `[Sinch: Service Notification - Dashboard (2021-09-17)](https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly)`


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Canonical: https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly · Markdown: https://rewindex.com/company/sinch/incidents/2mf40bn4t6ly.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/2mf40bn4t6ly · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:19:14.830Z