# Sinch in August 2020: incidents, uptime and changes

> Sinch in August 2020: 24 incidents on its status page (3 major or critical), 77.10% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Sinch’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/sinch/2020/08
Last updated: 2020-09-01T05:56:00Z

- Incidents posted: 24 (major/critical: 3) · Maintenance: 44
- By vendor impact label: major 3, minor 18, none 3
- Uptime (vendor-reported): 77.10% free of major/critical incidents, 24.18% free of any incident; outage time 7.1 days, incident time 23.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/sinch/2020/07.md) · Next: [September 2020](https://rewindex.com/company/sinch/2020/09.md) · [All months](https://rewindex.com/company/sinch/reports.md) · [Sinch](https://rewindex.com/company/sinch.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/tg6shyjr4dkd.md) | major | 2020-08-02 08:42 UTC | 2020-08-02 11:01 UTC | 2.3 h | resolved |
| [Sinch Degradation - Missing report logs from customer portal](https://rewindex.com/company/sinch/incidents/r4lvt6gy6l7m.md) | major | 2020-08-10 15:17 UTC | 2020-08-31 11:10 UTC | 21 d | resolved |
| [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/6l5jlvk0gq6w.md) | major | 2020-08-14 18:18 UTC | 2020-08-14 18:55 UTC | 37 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Sinch Operator Notification - Long Number Provider](https://rewindex.com/company/sinch/incidents/4rp27xrxdly9.md) | minor | 2020-08-01 00:04 UTC | 2020-08-01 02:36 UTC | 2.5 h | resolved |
| [Delivery issues - Asia Cell Iraq](https://rewindex.com/company/sinch/incidents/w4th2dv61lzf.md) | minor | 2020-08-01 07:49 UTC | 2020-08-01 12:23 UTC | 4.6 h | resolved |
| [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/tg6shyjr4dkd.md) | major | 2020-08-02 08:42 UTC | 2020-08-02 11:01 UTC | 2.3 h | resolved |
| [Delivery issues - Asia Cell Iraq](https://rewindex.com/company/sinch/incidents/zt4rsnlx4t5k.md) | minor | 2020-08-02 13:13 UTC | 2020-08-11 06:08 UTC | 9 d | resolved |
| [Sinch Legacy Atlas HTTPSMS: Gateway FQDN Migration Notice](https://rewindex.com/company/sinch/incidents/ph9jwsngzf9h.md) | none | 2020-08-03 06:10 UTC | 2020-08-03 07:34 UTC | 1.4 h | resolved |
| [Sinch degradation to call recording](https://rewindex.com/company/sinch/incidents/bpnjtvhctkhj.md) | minor | 2020-08-05 14:25 UTC | 2020-08-10 14:45 UTC | 5 d | resolved |
| [US Shared Test Short Code Migration: from 28444 to 10907](https://rewindex.com/company/sinch/incidents/y2p6f65ymbvw.md) | minor | 2020-08-10 13:41 UTC | 2020-09-23 20:01 UTC | 44 d | resolved |
| [Sinch Degradation - Missing report logs from customer portal](https://rewindex.com/company/sinch/incidents/r4lvt6gy6l7m.md) | major | 2020-08-10 15:17 UTC | 2020-08-31 11:10 UTC | 21 d | resolved |
| [Operator Notification - Sprint US](https://rewindex.com/company/sinch/incidents/l879whynvlcd.md) | minor | 2020-08-14 06:46 UTC | 2020-08-14 07:55 UTC | 1.1 h | resolved |
| [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/6l5jlvk0gq6w.md) | major | 2020-08-14 18:18 UTC | 2020-08-14 18:55 UTC | 37 min | resolved |
| [Operator notification - Bouygues France](https://rewindex.com/company/sinch/incidents/c68kxgz1p943.md) | minor | 2020-08-17 13:48 UTC | 2020-08-17 16:13 UTC | 2.4 h | resolved |
| [Sinch Operator Notification - Sprint US](https://rewindex.com/company/sinch/incidents/b3mryb5013hj.md) | minor | 2020-08-18 14:09 UTC | 2020-08-19 16:15 UTC | 26 h | resolved |
| [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/fzdg4zs4qgx4.md) | minor | 2020-08-20 12:57 UTC | 2020-08-20 13:15 UTC | 18 min | resolved |
| [Operator Notification - Sprint US](https://rewindex.com/company/sinch/incidents/hbk7pzsgjyz5.md) | minor | 2020-08-23 22:28 UTC | 2020-08-24 01:40 UTC | 3.2 h | resolved |
| [Delivery issues - Globe Philippines](https://rewindex.com/company/sinch/incidents/m5csybyzwfcz.md) | minor | 2020-08-25 05:56 UTC | 2020-09-11 20:21 UTC | 18 d | resolved |
| [Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/6zfgtpq8g27t.md) | minor | 2020-08-26 17:53 UTC | 2020-08-30 12:57 UTC | 4 d | resolved |
| [Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/2gx62vry2j30.md) | minor | 2020-08-26 17:58 UTC | 2020-08-27 03:37 UTC | 9.7 h | resolved |
| [Sinch Incident - Videotron Canada - Concatenated MT Traffic](https://rewindex.com/company/sinch/incidents/67cflj6mkqw0.md) | none | 2020-08-26 19:13 UTC | 2020-08-30 12:58 UTC | 4 d | resolved |
| [Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/znmy1b27m3w0.md) | minor | 2020-08-28 05:00 UTC | 2020-08-28 07:29 UTC | 2.5 h | resolved |
| [External Maintenance - Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/lf1130ml22k7.md) | none | 2020-08-28 06:27 UTC | 2020-08-28 06:27 UTC | 0 min | resolved |
| [Service Notification - Voice degradation](https://rewindex.com/company/sinch/incidents/s7kgv179w31f.md) | minor | 2020-08-30 11:13 UTC | 2020-08-30 20:55 UTC | 9.7 h | resolved |
| [Service notification - US Long numbers](https://rewindex.com/company/sinch/incidents/fngq5z7r0vmk.md) | minor | 2020-08-30 13:19 UTC | 2020-08-30 15:08 UTC | 1.8 h | resolved |
| [Service notification - France](https://rewindex.com/company/sinch/incidents/qfq5bdk2v1z0.md) | minor | 2020-08-30 15:19 UTC | 2020-08-30 15:51 UTC | 32 min | resolved |
| [Operator Notification - Meteor IE](https://rewindex.com/company/sinch/incidents/4q72cqn943f3.md) | minor | 2020-08-31 10:41 UTC | 2020-08-31 12:35 UTC | 1.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/bjpjxb792h48.md) | maintenance | 2020-08-04 04:00 UTC | 2020-08-04 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/lz21vltvrq2g.md) | maintenance | 2020-08-04 04:00 UTC | 2020-08-04 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/4gztlz3cp5tm.md) | maintenance | 2020-08-05 04:00 UTC | 2020-08-05 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] External Maintenance - Verizon - US (MMS)](https://rewindex.com/company/sinch/incidents/j9vyqvdnzts1.md) | maintenance | 2020-08-05 13:00 UTC | 2020-08-05 19:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/thljdttgwh01.md) | maintenance | 2020-08-06 04:03 UTC | 2020-08-06 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/c713vvkx5008.md) | maintenance | 2020-08-06 04:03 UTC | 2020-08-06 06:59 UTC | 2.9 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/9sgm04hpkjmt.md) | maintenance | 2020-08-07 04:00 UTC | 2020-08-07 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/cvbqdnd6z7fv.md) | maintenance | 2020-08-10 05:00 UTC | 2020-08-10 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] External Maintenance - T-Mobile US](https://rewindex.com/company/sinch/incidents/89jv8dmy696s.md) | maintenance | 2020-08-10 05:00 UTC | 2020-08-10 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] WhatsApp Routine Maintenance - EU](https://rewindex.com/company/sinch/incidents/8f6kgd87pkkq.md) | maintenance | 2020-08-11 08:00 UTC | 2020-08-11 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] WhatsApp Routine Maintenance - US](https://rewindex.com/company/sinch/incidents/6lm1sx5ksl0q.md) | maintenance | 2020-08-11 10:00 UTC | 2020-08-11 11:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/bkqz5p790cs9.md) | maintenance | 2020-08-12 04:01 UTC | 2020-08-12 06:59 UTC | 3.0 h | resolved |
| [\[Scheduled\] WhatsApp Maintenance - EU](https://rewindex.com/company/sinch/incidents/s0b07jy4sg64.md) | maintenance | 2020-08-12 10:30 UTC | 2020-08-12 12:00 UTC | 1.5 h | resolved |
| [\[Scheduled\] WhatsApp  Maintenance - US](https://rewindex.com/company/sinch/incidents/6v7dm8jxr49d.md) | maintenance | 2020-08-12 12:00 UTC | 2020-08-12 13:30 UTC | 1.5 h | resolved |
| [\[Scheduled\] Sinch Maintenance - French Operator connections](https://rewindex.com/company/sinch/incidents/92hrxlxn3l3k.md) | maintenance | 2020-08-13 01:01 UTC | 2020-08-13 01:05 UTC | 4 min | resolved |
| [\[Scheduled\] Sinch Emergency Network Maintenance - SLO/BRO Site](https://rewindex.com/company/sinch/incidents/wryhm7q7mpvr.md) | maintenance | 2020-08-14 02:00 UTC | 2020-08-14 03:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance AU1](https://rewindex.com/company/sinch/incidents/v5l1yml54r81.md) | maintenance | 2020-08-17 15:00 UTC | 2020-08-17 19:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/9mrj1pmvqpn5.md) | maintenance | 2020-08-18 06:00 UTC | 2020-08-18 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Sinch Scheduled Network Maintenance - US3 Site](https://rewindex.com/company/sinch/incidents/tshq353f03vn.md) | maintenance | 2020-08-18 08:00 UTC | 2020-08-18 12:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] External Maintenance - T-Mobile US](https://rewindex.com/company/sinch/incidents/28smjjbs4lbf.md) | maintenance | 2020-08-19 04:00 UTC | 2020-08-19 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/ql934rftpvlx.md) | maintenance | 2020-08-19 04:00 UTC | 2020-08-19 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/440m2s4826zk.md) | maintenance | 2020-08-19 04:00 UTC | 2020-08-19 06:59 UTC | 3.0 h | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance EU1](https://rewindex.com/company/sinch/incidents/t7232sfkz9p8.md) | maintenance | 2020-08-19 05:11 UTC | 2020-08-19 05:12 UTC | 1 min | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance CA1](https://rewindex.com/company/sinch/incidents/z16470myf45b.md) | maintenance | 2020-08-19 05:11 UTC | 2020-08-19 05:12 UTC | 1 min | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance US2](https://rewindex.com/company/sinch/incidents/bvp0p3y7h1lw.md) | maintenance | 2020-08-19 05:11 UTC | 2020-08-19 05:12 UTC | 1 min | resolved |
| [\[Scheduled\] External Maintenance - Verizon - US (MMS)](https://rewindex.com/company/sinch/incidents/y014bvngksnk.md) | maintenance | 2020-08-19 05:14 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] Scheduled SMSC Maintenance AU2](https://rewindex.com/company/sinch/incidents/0zr2sby7hkz2.md) | maintenance | 2020-08-19 05:15 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] Scheduled SMSC Maintenance CA2](https://rewindex.com/company/sinch/incidents/r990vk92gbtc.md) | maintenance | 2020-08-19 05:15 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] Sinch Operator Notification - North American Long number provider](https://rewindex.com/company/sinch/incidents/rrbsdnwpp2c7.md) | maintenance | 2020-08-19 05:19 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] External Maintenance - T-Mobile US](https://rewindex.com/company/sinch/incidents/rt5pqkbt6pn8.md) | maintenance | 2020-08-20 05:00 UTC | 2020-08-20 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance US3](https://rewindex.com/company/sinch/incidents/1jd5l9sbzwxn.md) | maintenance | 2020-08-20 08:00 UTC | 2020-08-20 12:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled SMSC Maintenance EU3](https://rewindex.com/company/sinch/incidents/dnbs7mls4qtk.md) | maintenance | 2020-08-20 20:00 UTC | 2020-08-21 00:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/wxztzww9hk2j.md) | maintenance | 2020-08-25 04:00 UTC | 2020-08-25 05:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] WhatsApp Routine Maintenance - EU](https://rewindex.com/company/sinch/incidents/nttyt4t380fr.md) | maintenance | 2020-08-25 08:00 UTC | 2020-08-25 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] WhatsApp Routine Maintenance - US](https://rewindex.com/company/sinch/incidents/fpwfqd4p6cng.md) | maintenance | 2020-08-25 10:00 UTC | 2020-08-25 11:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/dnjxrb42nrwm.md) | maintenance | 2020-08-26 04:00 UTC | 2020-08-26 06:59 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/ldxq791pbcgx.md) | maintenance | 2020-08-26 04:00 UTC | 2020-08-26 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Reach platform maintenance](https://rewindex.com/company/sinch/incidents/vdm33gqmhrk9.md) | maintenance | 2020-08-26 07:00 UTC | 2020-08-26 12:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - CA Sites](https://rewindex.com/company/sinch/incidents/5scnsh7wph8y.md) | maintenance | 2020-08-26 08:00 UTC | 2020-08-26 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/2bjpsbwvt3mw.md) | maintenance | 2020-08-26 09:00 UTC | 2020-08-26 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/v0x5wl341rcd.md) | maintenance | 2020-08-27 04:00 UTC | 2020-08-27 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] External Maintenance - US and Canada Long Number Provider](https://rewindex.com/company/sinch/incidents/4xrf6t9ggtfd.md) | maintenance | 2020-08-27 06:00 UTC | 2020-08-27 13:30 UTC | 7.5 h | resolved |
| [\[Scheduled\] Planned Maintenance - AU Sites](https://rewindex.com/company/sinch/incidents/6yb05jx2jjzw.md) | maintenance | 2020-08-27 15:00 UTC | 2020-08-27 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] External Maintenance - US and Canada Long Number Provider](https://rewindex.com/company/sinch/incidents/pjspj2n0fzs8.md) | maintenance | 2020-08-29 15:00 UTC | 2020-08-29 17:00 UTC | 2.0 h | resolved |

## Cite this

Sinch posted 24 status incidents in August 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/sinch/2020/08
- Citation: Sinch, “Sinch in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/2020/08 (CC BY 4.0).
- Markdown link: `[Sinch: Sinch in August 2020 (2020-08-01)](https://rewindex.com/company/sinch/2020/08)`


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Canonical: https://rewindex.com/company/sinch/2020/08 · Markdown: https://rewindex.com/company/sinch/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:48.843Z