# Sinch in January 2020: incidents, uptime and changes

> Sinch in January 2020: 22 incidents on its status page (3 major or critical), 99.15% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Sinch’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/sinch/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 22 (major/critical: 3) · Maintenance: 29
- By vendor impact label: critical 1, major 2, minor 15, none 4
- Uptime (vendor-reported): 99.15% free of major/critical incidents, 84.05% free of any incident; outage time 6 h 18 min, incident time 4.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/sinch/2019/12.md) · Next: [February 2020](https://rewindex.com/company/sinch/2020/02.md) · [All months](https://rewindex.com/company/sinch/reports.md) · [Sinch](https://rewindex.com/company/sinch.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [RTC Portal - Payment Issues](https://rewindex.com/company/sinch/incidents/h5thxvfrf5t5.md) | critical | 2020-01-21 08:57 UTC | 2020-01-21 11:18 UTC | 2.4 h | resolved |
| [US2 Site Network Disturbance](https://rewindex.com/company/sinch/incidents/cvhr6vc1fftw.md) | major | 2020-01-20 00:26 UTC | 2020-01-20 01:44 UTC | 1.3 h | resolved |
| [Calling Issues - EU Central](https://rewindex.com/company/sinch/incidents/vk06k64vpxmj.md) | major | 2020-01-21 10:57 UTC | 2020-01-21 13:57 UTC | 3.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Sinch Operator Notification: Rogers Wireless Canada](https://rewindex.com/company/sinch/incidents/k1r47p7795dl.md) | minor | 2020-01-02 14:38 UTC | 2020-01-02 15:54 UTC | 1.3 h | resolved |
| [Sinch Operator Notification: US Toll Free MMS](https://rewindex.com/company/sinch/incidents/g087qv9qlmmp.md) | minor | 2020-01-03 17:12 UTC | 2020-01-03 19:30 UTC | 2.3 h | resolved |
| [Delivery Issue France Bouygues Telecom, Free Mobile](https://rewindex.com/company/sinch/incidents/f85ppfbb8jbv.md) | minor | 2020-01-08 10:24 UTC | 2020-01-08 16:50 UTC | 6.4 h | resolved |
| [Delivery Issue US Verizon](https://rewindex.com/company/sinch/incidents/v4p85vp1m1v2.md) | minor | 2020-01-08 15:21 UTC | 2020-01-08 22:58 UTC | 7.6 h | resolved |
| [Delivery Issue - C-Spire US](https://rewindex.com/company/sinch/incidents/mwkvwwhwkknc.md) | none | 2020-01-09 04:15 UTC | 2020-01-09 04:15 UTC | 0 min | resolved |
| [Delivery Issue Vodafone Australia](https://rewindex.com/company/sinch/incidents/xgvpntdt5mjw.md) | none | 2020-01-10 08:30 UTC | 2020-01-10 08:30 UTC | 0 min | resolved |
| [DLR and MO issues from Bouygues Telecom](https://rewindex.com/company/sinch/incidents/3n1g02c641wq.md) | minor | 2020-01-11 13:02 UTC | 2020-01-11 19:35 UTC | 6.5 h | resolved |
| [Sprint US issues](https://rewindex.com/company/sinch/incidents/knglbmjwhsf7.md) | minor | 2020-01-12 01:10 UTC | 2020-01-12 04:14 UTC | 3.1 h | resolved |
| [Delivery Issue US Verizon](https://rewindex.com/company/sinch/incidents/8q4ygw0z144k.md) | minor | 2020-01-15 16:15 UTC | 2020-01-15 18:24 UTC | 2.1 h | resolved |
| [US & CA Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/8sxyw3ws8ztm.md) | minor | 2020-01-16 18:42 UTC | 2020-01-16 19:39 UTC | 57 min | resolved |
| [Outage - West Africa Cable System](https://rewindex.com/company/sinch/incidents/knjkv24j3qdg.md) | minor | 2020-01-17 10:47 UTC | 2020-01-20 09:57 UTC | 3 d | resolved |
| [US2 Site Network Disturbance](https://rewindex.com/company/sinch/incidents/cvhr6vc1fftw.md) | major | 2020-01-20 00:26 UTC | 2020-01-20 01:44 UTC | 1.3 h | resolved |
| [US & CA Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/1j7t3qthk76w.md) | minor | 2020-01-20 19:44 UTC | 2020-01-20 21:22 UTC | 1.6 h | resolved |
| [Delivery Issue Germany O2 & E-Plus](https://rewindex.com/company/sinch/incidents/6z65dh04p9r3.md) | minor | 2020-01-21 07:53 UTC | 2020-01-21 11:35 UTC | 3.7 h | resolved |
| [RTC Portal - Payment Issues](https://rewindex.com/company/sinch/incidents/h5thxvfrf5t5.md) | critical | 2020-01-21 08:57 UTC | 2020-01-21 11:18 UTC | 2.4 h | resolved |
| [Calling Issues - EU Central](https://rewindex.com/company/sinch/incidents/vk06k64vpxmj.md) | major | 2020-01-21 10:57 UTC | 2020-01-21 13:57 UTC | 3.0 h | resolved |
| [Delivery Issue France - Bouygues](https://rewindex.com/company/sinch/incidents/lsgs87cvn462.md) | minor | 2020-01-21 11:46 UTC | 2020-01-21 18:20 UTC | 6.6 h | resolved |
| [Delivery Issue Telecom Videotron (Canada)](https://rewindex.com/company/sinch/incidents/h32h0hj6l01g.md) | none | 2020-01-23 14:29 UTC | 2020-01-23 15:11 UTC | 42 min | resolved |
| [Virgin (Canada) MO issues](https://rewindex.com/company/sinch/incidents/pcsr9z2p78tz.md) | minor | 2020-01-24 18:52 UTC | 2020-01-24 19:53 UTC | 1.0 h | resolved |
| [Ticketing system - processing delayed](https://rewindex.com/company/sinch/incidents/06rz4849317x.md) | none | 2020-01-25 15:43 UTC | 2020-01-25 16:04 UTC | 21 min | resolved |
| [Sprint US issues](https://rewindex.com/company/sinch/incidents/gp2jy66x8bd7.md) | minor | 2020-01-26 19:43 UTC | 2020-01-26 20:13 UTC | 30 min | resolved |
| [Delivery Issue France - Bouygues](https://rewindex.com/company/sinch/incidents/3g6qvt1s33m8.md) | minor | 2020-01-27 09:04 UTC | 2020-01-27 14:03 UTC | 5.0 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] External Operator Maintenance - Vietnam - Vinaphone Network](https://rewindex.com/company/sinch/incidents/7w1bmx0qrhhj.md) | maintenance | 2020-01-08 16:00 UTC | 2020-01-08 16:30 UTC | 30 min | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/pdvzsnx9vb1m.md) | maintenance | 2020-01-10 05:01 UTC | 2020-01-10 08:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/w0s8z2d5bkz5.md) | maintenance | 2020-01-10 08:00 UTC | 2020-01-10 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External - North American Long Number Provider](https://rewindex.com/company/sinch/incidents/5z8g7h6r0wmb.md) | maintenance | 2020-01-13 05:00 UTC | 2020-01-13 08:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/pkg2653rlw79.md) | maintenance | 2020-01-13 08:00 UTC | 2020-01-13 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Whatsapp API Maintenance](https://rewindex.com/company/sinch/incidents/12t8z78sn3ld.md) | maintenance | 2020-01-14 06:01 UTC | 2020-01-14 08:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] AT&T Mobility US - Planned Maintenance](https://rewindex.com/company/sinch/incidents/fbcbvw2scx27.md) | maintenance | 2020-01-15 02:01 UTC | 2020-01-15 12:00 UTC | 10.0 h | resolved |
| [\[Scheduled\] AT&T Mobility US - Planned Maintenance](https://rewindex.com/company/sinch/incidents/k2x5g1l9py4p.md) | maintenance | 2020-01-15 02:01 UTC | 2020-01-15 12:00 UTC | 10.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: GW112 & GW112FTEU](https://rewindex.com/company/sinch/incidents/bdl44pyzlwr0.md) | maintenance | 2020-01-21 09:00 UTC | 2020-01-21 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: Verizon US](https://rewindex.com/company/sinch/incidents/7jqv66y9syxw.md) | maintenance | 2020-01-22 09:00 UTC | 2020-01-22 11:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] External Maintenance US Cellular](https://rewindex.com/company/sinch/incidents/pv3h8wlgnlnj.md) | maintenance | 2020-01-23 07:00 UTC | 2020-01-23 10:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/32swhmnc9v3v.md) | maintenance | 2020-01-23 08:00 UTC | 2020-01-23 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Unplanned External Maintenance - US Sprint](https://rewindex.com/company/sinch/incidents/brqh6b5rthnw.md) | maintenance | 2020-01-23 08:17 UTC | 2020-01-23 09:24 UTC | 1.1 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: GW112 & GW112FTEU](https://rewindex.com/company/sinch/incidents/cs4srl6vkb6v.md) | maintenance | 2020-01-23 09:00 UTC | 2020-01-23 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] External Maintenance - Toll-Free Number Provider (US)](https://rewindex.com/company/sinch/incidents/pb2f205hjxk2.md) | maintenance | 2020-01-24 05:00 UTC | 2020-01-24 07:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/8v8r786x2v63.md) | maintenance | 2020-01-24 06:01 UTC | 2020-01-24 11:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] External - North American Long Number Provider](https://rewindex.com/company/sinch/incidents/v29wfjm6pxjs.md) | maintenance | 2020-01-28 15:00 UTC | 2020-01-28 19:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] External Maintenance - US AT&T](https://rewindex.com/company/sinch/incidents/53wcjs259q19.md) | maintenance | 2020-01-29 02:30 UTC | 2020-01-29 08:01 UTC | 5.5 h | resolved |
| [\[Scheduled\] Reach Platform Maintenance](https://rewindex.com/company/sinch/incidents/4vcj1cnkwbj0.md) | maintenance | 2020-01-29 07:00 UTC | 2020-01-29 12:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - CA Sites](https://rewindex.com/company/sinch/incidents/8061sv5k9x9r.md) | maintenance | 2020-01-29 08:00 UTC | 2020-01-29 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: Verizon US](https://rewindex.com/company/sinch/incidents/1gtg1q699mx7.md) | maintenance | 2020-01-29 09:01 UTC | 2020-01-29 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - API REST US](https://rewindex.com/company/sinch/incidents/5mt9dwv4hqgh.md) | maintenance | 2020-01-29 10:00 UTC | 2020-01-29 10:30 UTC | 30 min | resolved |
| [\[Scheduled\] SSL Certificate Renewal For Mblox legacy gateways](https://rewindex.com/company/sinch/incidents/5jy0wlcmcl57.md) | maintenance | 2020-01-30 01:00 UTC | 2020-01-30 03:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] External Maintenance - US AT&T](https://rewindex.com/company/sinch/incidents/zck2cdnhs8cp.md) | maintenance | 2020-01-30 02:30 UTC | 2020-01-30 08:01 UTC | 5.5 h | resolved |
| [\[Scheduled\] Planned Maintenance - API RCS US](https://rewindex.com/company/sinch/incidents/2lxvrh241w22.md) | maintenance | 2020-01-30 07:00 UTC | 2020-01-30 07:30 UTC | 30 min | resolved |
| [External Maintenance - USA T-Mobile](https://rewindex.com/company/sinch/incidents/z0lq10fcffm1.md) | maintenance | 2020-01-30 08:15 UTC | 2020-01-30 11:15 UTC | 3.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - AU Sites](https://rewindex.com/company/sinch/incidents/sh33gnlg0g16.md) | maintenance | 2020-01-30 15:00 UTC | 2020-01-30 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - API WhatsApp EU](https://rewindex.com/company/sinch/incidents/dxsvqjjx3qrx.md) | maintenance | 2020-01-31 05:00 UTC | 2020-01-31 05:30 UTC | 30 min | resolved |
| [\[Scheduled\] Planned Maintenance - API WhatsApp US](https://rewindex.com/company/sinch/incidents/134ykjbqwlgq.md) | maintenance | 2020-01-31 10:00 UTC | 2020-01-31 10:30 UTC | 30 min | resolved |

## Cite this

Sinch posted 22 status incidents in January 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/sinch/2020/01
- Citation: Sinch, “Sinch in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/2020/01 (CC BY 4.0).
- Markdown link: `[Sinch: Sinch in January 2020 (2020-01-01)](https://rewindex.com/company/sinch/2020/01)`


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Canonical: https://rewindex.com/company/sinch/2020/01 · Markdown: https://rewindex.com/company/sinch/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:20.542Z