# Sinch in December 2019: incidents, uptime and changes

> Sinch in December 2019: 20 incidents on its status page (2 major or critical), 97.16% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Sinch’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/sinch/2019/12
Last updated: 2020-01-01T00:00:00Z

- Incidents posted: 20 (major/critical: 2) · Maintenance: 18
- By vendor impact label: major 2, minor 15, none 3
- Uptime (vendor-reported): 97.16% free of major/critical incidents, 79.57% free of any incident; outage time 21 h 4 min, incident time 6.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2019](https://rewindex.com/company/sinch/2019/11.md) · Next: [January 2020](https://rewindex.com/company/sinch/2020/01.md) · [All months](https://rewindex.com/company/sinch/reports.md) · [Sinch](https://rewindex.com/company/sinch.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Operator Notification: Algeria - Mobilis and Djezzy network](https://rewindex.com/company/sinch/incidents/1h71dpsmcv2h.md) | major | 2019-12-03 11:56 UTC | 2019-12-04 08:01 UTC | 20 h | resolved |
| [Sinch Operator Notification: Rogers Wireless Canada](https://rewindex.com/company/sinch/incidents/g69tbjvvpgnl.md) | major | 2019-12-14 00:24 UTC | 2019-12-14 01:23 UTC | 59 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Sinch Operator Notification: Sprint US emergency maintenence](https://rewindex.com/company/sinch/incidents/y75qcv5ykp5j.md) | none | 2019-12-03 09:47 UTC | 2019-12-03 10:12 UTC | 25 min | resolved |
| [Operator Notification: Algeria - Mobilis and Djezzy network](https://rewindex.com/company/sinch/incidents/1h71dpsmcv2h.md) | major | 2019-12-03 11:56 UTC | 2019-12-04 08:01 UTC | 20 h | resolved |
| [Operator Notification - Sprint US](https://rewindex.com/company/sinch/incidents/sbwdmbyhw172.md) | minor | 2019-12-03 15:20 UTC | 2019-12-04 01:55 UTC | 11 h | resolved |
| [Operator Notification - Rogers Wireless Canada (Resolved)](https://rewindex.com/company/sinch/incidents/m9rscbpvcp4k.md) | none | 2019-12-04 14:59 UTC | 2019-12-04 14:59 UTC | 0 min | resolved |
| [Sinch Operator Notification: Telia Sweden](https://rewindex.com/company/sinch/incidents/f67wncx1jqsj.md) | minor | 2019-12-06 14:43 UTC | 2019-12-06 22:17 UTC | 7.6 h | resolved |
| [Delivery Issue T-Mobile Germany (Telekom Germany)](https://rewindex.com/company/sinch/incidents/bv70ny13myrv.md) | minor | 2019-12-09 17:19 UTC | 2019-12-09 20:45 UTC | 3.4 h | resolved |
| [Delivery Issue Bouygues Telecom France](https://rewindex.com/company/sinch/incidents/dxt3zhgs1719.md) | minor | 2019-12-11 15:17 UTC | 2019-12-11 20:08 UTC | 4.8 h | resolved |
| [Finland delivery degradation](https://rewindex.com/company/sinch/incidents/ynn6pd3838zs.md) | none | 2019-12-12 11:06 UTC | 2019-12-12 13:54 UTC | 2.8 h | resolved |
| [Sinch Service Notification: Reach API](https://rewindex.com/company/sinch/incidents/vsdll91rvct7.md) | minor | 2019-12-12 12:22 UTC | 2019-12-12 13:01 UTC | 39 min | resolved |
| [Delivery degradation - Turkey](https://rewindex.com/company/sinch/incidents/dmg3dwhkqzx2.md) | minor | 2019-12-13 09:54 UTC | 2019-12-13 14:15 UTC | 4.3 h | resolved |
| [Sinch Operator Notification: Rogers Wireless Canada](https://rewindex.com/company/sinch/incidents/g69tbjvvpgnl.md) | major | 2019-12-14 00:24 UTC | 2019-12-14 01:23 UTC | 59 min | resolved |
| [Delivery Issue AT&T and Verizon US](https://rewindex.com/company/sinch/incidents/1m2zn5t91486.md) | minor | 2019-12-17 20:11 UTC | 2019-12-17 20:59 UTC | 48 min | resolved |
| [Delivery Issue AT&T US](https://rewindex.com/company/sinch/incidents/scshj3cjx6s4.md) | minor | 2019-12-18 00:03 UTC | 2019-12-18 12:37 UTC | 13 h | resolved |
| [ReachAPI - Service Degradation](https://rewindex.com/company/sinch/incidents/s964bkqy4qs3.md) | minor | 2019-12-18 17:42 UTC | 2019-12-18 20:35 UTC | 2.9 h | resolved |
| [Potential Delay in delivery towards AT&T US](https://rewindex.com/company/sinch/incidents/7dq4b64g7b2x.md) | minor | 2019-12-22 03:49 UTC | 2019-12-22 09:07 UTC | 5.3 h | resolved |
| [Site US3 - Degradation](https://rewindex.com/company/sinch/incidents/k6dmhm9xhqgt.md) | minor | 2019-12-23 07:30 UTC | 2019-12-23 09:34 UTC | 2.1 h | resolved |
| [AT&T DLR issue](https://rewindex.com/company/sinch/incidents/yyjv8lsy6gr3.md) | minor | 2019-12-23 14:22 UTC | 2019-12-24 06:51 UTC | 16 h | resolved |
| [Reach API - Service Degradation](https://rewindex.com/company/sinch/incidents/bxn9k4hkgl3p.md) | minor | 2019-12-23 15:39 UTC | 2019-12-23 19:46 UTC | 4.1 h | resolved |
| [AT&T US: Toll-Free number MT and DLR latency](https://rewindex.com/company/sinch/incidents/pcn8ncr7gtmf.md) | minor | 2019-12-24 23:39 UTC | 2019-12-27 21:37 UTC | 3 d | resolved |
| [MMS MT Delays towards T-Mobile US.](https://rewindex.com/company/sinch/incidents/3pyn9zt7b8b1.md) | minor | 2019-12-25 17:27 UTC | 2019-12-26 09:09 UTC | 16 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/5t7p0tcydjkq.md) | maintenance | 2019-12-04 06:00 UTC | 2019-12-04 11:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: Reach API](https://rewindex.com/company/sinch/incidents/z8q1d80dzq65.md) | maintenance | 2019-12-04 09:00 UTC | 2019-12-04 12:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/vgnzccxlbs30.md) | maintenance | 2019-12-05 06:00 UTC | 2019-12-05 11:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Internal Maintenance - Canada Rogers & Fido](https://rewindex.com/company/sinch/incidents/lc9p56ycdyqm.md) | maintenance | 2019-12-05 09:00 UTC | 2019-12-05 10:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/6s4crm5v8jd4.md) | maintenance | 2019-12-09 08:00 UTC | 2019-12-09 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External Maintenance - Canada Eastlink](https://rewindex.com/company/sinch/incidents/w05x2xjkpc58.md) | maintenance | 2019-12-09 15:00 UTC | 2019-12-09 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance: GW112 & GW112FTEU](https://rewindex.com/company/sinch/incidents/p93sh8f2bmg3.md) | maintenance | 2019-12-10 09:00 UTC | 2019-12-10 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance - REST API](https://rewindex.com/company/sinch/incidents/q0zmm9zgdj84.md) | maintenance | 2019-12-10 10:00 UTC | 2019-12-10 11:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/kjkl430gtshk.md) | maintenance | 2019-12-11 07:00 UTC | 2019-12-11 11:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Sinch Planned Maintenance - REST API](https://rewindex.com/company/sinch/incidents/krxrw7h91g4r.md) | maintenance | 2019-12-12 08:00 UTC | 2019-12-12 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Planned Maintenance - US3 Site](https://rewindex.com/company/sinch/incidents/l4zmvyl30mp9.md) | maintenance | 2019-12-12 09:00 UTC | 2019-12-12 12:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] External - North American Long Number Provider](https://rewindex.com/company/sinch/incidents/v6b04y5mtyvl.md) | maintenance | 2019-12-13 05:00 UTC | 2019-12-13 06:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/24s9y5qyclyk.md) | maintenance | 2019-12-17 07:01 UTC | 2019-12-17 11:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Reach API - External Maintenance](https://rewindex.com/company/sinch/incidents/00qxpr7f3yxv.md) | maintenance | 2019-12-18 03:00 UTC | 2019-12-18 10:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] External Maintenance - US AT&T](https://rewindex.com/company/sinch/incidents/ryw8d0nyhlhx.md) | maintenance | 2019-12-18 03:00 UTC | 2019-12-18 10:31 UTC | 7.5 h | resolved |
| [\[Scheduled\] External Maintenance - US AT&T](https://rewindex.com/company/sinch/incidents/54xs2mbz4mmm.md) | maintenance | 2019-12-19 03:00 UTC | 2019-12-19 07:19 UTC | 4.3 h | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/qk3c9zs1qnkp.md) | maintenance | 2019-12-19 07:00 UTC | 2019-12-19 07:22 UTC | 22 min | resolved |
| [\[Scheduled\] External Maintenance USA T-Mobile](https://rewindex.com/company/sinch/incidents/gxd1p1dmx8k1.md) | maintenance | 2019-12-19 08:01 UTC | 2019-12-19 11:01 UTC | 3.0 h | resolved |

## Cite this

Sinch posted 20 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/sinch/2019/12
- Citation: Sinch, “Sinch in December 2019” (2019-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/2019/12 (CC BY 4.0).
- Markdown link: `[Sinch: Sinch in December 2019 (2019-12-01)](https://rewindex.com/company/sinch/2019/12)`


---
Canonical: https://rewindex.com/company/sinch/2019/12 · Markdown: https://rewindex.com/company/sinch/2019/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:36:17.347Z