# Shopify: Admin and Storefronts experiencing intermittent downtime

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-25 19:46 UTC · Resolved: 2019-11-25 21:34 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Admin, Storefront, Checkout
- [Vendor status page: http://stspg.io/mq1w8q4lmhq9](http://stspg.io/mq1w8q4lmhq9)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported major intermittent downtime affecting Admin, Checkout, and Storefront, starting at 2019-11-25 19:46 UTC and lasting 1 h 48 min. A fix was implemented at 20:13 UTC, and the incident was resolved at 2019-11-25 21:34 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-11-25 19:46 UTC: We are currently investigating this issue.
- **investigating** 2019-11-25 20:01 UTC: We are continuing to investigate this issue.
- **monitoring** 2019-11-25 20:13 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-11-25 21:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-25 19:46 UTC: [Major incident: Admin and Storefronts experiencing intermittent downtime](https://rewindex.com/change/id8401371545ae5.md)


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Canonical: https://rewindex.com/company/shopify/incidents/swtlt8fq6vww · Markdown: https://rewindex.com/company/shopify/incidents/swtlt8fq6vww.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/swtlt8fq6vww · Generated 2026-10-18T11:28:02.423Z