# Shopify: Phone and chat support issues

> Shopify status incident “Phone and chat support issues” on 2016-05-17: impact minor (vendor’s label), 39 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/s3233f0rjw0x
Last updated: 2016-05-17T12:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-05-17 12:08 UTC · Resolved: 2016-05-17 12:47 UTC · Duration: 39 min
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/s3233f0rjw0x](https://www.shopifystatus.com/incidents/s3233f0rjw0x)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2016-05-17 12:47 UTC: We’ve fixed the problem and all support channels are functioning normally. Thanks for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2016-05-17 12:08 UTC, resolved after 39 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/s3233f0rjw0x
- Citation: Shopify, “Phone and chat support issues” (2016-05-17 12:08 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/s3233f0rjw0x (CC BY 4.0).
- Markdown link: `[Shopify: Phone and chat support issues (2016-05-17)](https://rewindex.com/company/shopify/incidents/s3233f0rjw0x)`


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Canonical: https://rewindex.com/company/shopify/incidents/s3233f0rjw0x · Markdown: https://rewindex.com/company/shopify/incidents/s3233f0rjw0x.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/s3233f0rjw0x · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:33:46.716Z