# Shopify: Some stores unable to purchase UPS shipping labels.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-14 06:05 UTC · Resolved: 2019-11-14 06:05 UTC · Duration: 0 min
- Updates: 2 · Affected components: Third party services
- [Vendor status page: http://stspg.io/20fw2plt7vjx](http://stspg.io/20fw2plt7vjx)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Some Shopify stores could not purchase UPS shipping labels from the fulfillment page in the Shopify admin; checkout shipping options worked normally. Shopify rated the Third party services incident major; it started and was resolved at 2019-11-14 06:05 UTC, with a recorded duration of 0 min. No cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2019-11-14 06:05 UTC: Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
- **resolved** 2019-11-14 06:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-14 06:05 UTC: [Major incident: Some stores unable to purchase UPS shipping labels.](https://rewindex.com/change/i30d6ebc9c9c3fa.md)


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Canonical: https://rewindex.com/company/shopify/incidents/pmtx96c7h3m4 · Markdown: https://rewindex.com/company/shopify/incidents/pmtx96c7h3m4.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/pmtx96c7h3m4 · Generated 2026-10-18T12:20:44.980Z