# Shopify: Problems logging into Shopify accounts

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-22 21:19 UTC · Resolved: 2019-10-22 22:43 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Admin, Storefront
- [Vendor status page: http://stspg.io/f20j5x6wncky](http://stspg.io/f20j5x6wncky)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-10-22 21:19 UTC: Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.
- **monitoring** 2019-10-22 22:35 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-10-22 22:43 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/shopify/incidents/p7fd3ncqkgzp · Markdown: https://rewindex.com/company/shopify/incidents/p7fd3ncqkgzp.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/p7fd3ncqkgzp · Generated 2026-10-18T11:47:35.092Z