# Shopify: Unexpected problem with shipping rates

> Shopify status incident “Unexpected problem with shipping rates” on 2017-09-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh
Last updated: 2017-09-14T03:41:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-09-14 03:41 UTC · Resolved: 2017-09-14 03:41 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/ly6tfqn8x7jh](https://www.shopifystatus.com/incidents/ly6tfqn8x7jh)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2017-09-14 03:41 UTC: We are aware that there have been issues with shipping rates being erroneously applied on some orders between September 13th, 4:26PM EDT - 11:19PM EDT. The issue has now been resolved by our operational engineers. Sorry for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Shopify, started 2017-09-14 03:41 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh
- Citation: Shopify, “Unexpected problem with shipping rates” (2017-09-14 03:41 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh (CC BY 4.0).
- Markdown link: `[Shopify: Unexpected problem with shipping rates (2017-09-14)](https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh)`


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Canonical: https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh · Markdown: https://rewindex.com/company/shopify/incidents/ly6tfqn8x7jh.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/ly6tfqn8x7jh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:03:15.206Z