# Shopify: Buy button malfunctioning in the admin

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-20 23:59 UTC · Resolved: 2019-11-21 00:06 UTC · Duration: 7 min
- Updates: 4 · Affected components: Admin
- [Vendor status page: http://stspg.io/8k65nr47sz39](http://stspg.io/8k65nr47sz39)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major Admin incident in which Buy Buttons were not visible on product pages for some stores. It started at 2019-11-20 23:59 UTC and was resolved at 2019-11-21 00:06 UTC, lasting 7 min; Shopify implemented a fix and monitored the results. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-11-20 23:59 UTC: Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.
- **identified** 2019-11-20 23:59 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2019-11-21 00:04 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-11-21 00:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-20 23:59 UTC: [Major incident: Buy button malfunctioning in the admin](https://rewindex.com/change/i9a633c4c354b1a.md)


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Canonical: https://rewindex.com/company/shopify/incidents/ltgv3tx79dyc · Markdown: https://rewindex.com/company/shopify/incidents/ltgv3tx79dyc.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/ltgv3tx79dyc · Generated 2026-10-18T11:28:27.462Z