# Shopify: Facebook sales channel not syncing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-11-28 15:41 UTC · Resolved: 2019-11-28 21:55 UTC · Duration: 6.2 h
- Updates: 4 · Affected components: Third party services
- [Vendor status page: http://stspg.io/nzfk5sb3t4cl](http://stspg.io/nzfk5sb3t4cl)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-11-28 15:41 UTC: The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.
- **monitoring** 2019-11-28 17:10 UTC: Facebook are working on a solution and we'll keep you updated.
- **monitoring** 2019-11-28 19:57 UTC: We are continuing to monitor and we'll keep you updated.
- **resolved** 2019-11-28 21:55 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/shopify/incidents/kr9m0nj06t8v · Markdown: https://rewindex.com/company/shopify/incidents/kr9m0nj06t8v.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/kr9m0nj06t8v · Generated 2026-10-18T11:36:31.214Z