# Shopify: Unexpected problem - degraded performance for a subset of customers

> Shopify status incident “Unexpected problem - degraded performance for a subset of customers” on 2016-01-21: impact minor (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj
Last updated: 2016-01-21T12:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-01-21 11:37 UTC · Resolved: 2016-01-21 12:03 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/fpjnhdkbblbj](https://www.shopifystatus.com/incidents/fpjnhdkbblbj)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2016-01-21 12:03 UTC: We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2016-01-21 11:37 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj
- Citation: Shopify, “Unexpected problem - degraded performance for a subset of customers” (2016-01-21 11:37 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj (CC BY 4.0).
- Markdown link: `[Shopify: Unexpected problem - degraded performance for a subset of customers (2016-01-21)](https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj)`


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Canonical: https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj · Markdown: https://rewindex.com/company/shopify/incidents/fpjnhdkbblbj.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/fpjnhdkbblbj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:44:59.456Z