# Shopify: Failures with Shopify Shipping, Shopify Pay and Admin access

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-01-20 14:31 UTC · Resolved: 2020-01-20 14:53 UTC · Duration: 23 min
- Updates: 3 · Affected components: Admin, Checkout
- [Vendor status page: http://stspg.io/1rs1ghst4w09](http://stspg.io/1rs1ghst4w09)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a critical incident involving failures with Shopify Shipping, Shopify Pay and Admin access, affecting Admin and Checkout. It began at 2020-01-20 14:31 UTC and was resolved at 2020-01-20 14:53 UTC, lasting 22 min; Shopify stated that a fix had been implemented and was being monitored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2020-01-20 14:31 UTC: We are currently investigating this issue.
- **monitoring** 2020-01-20 14:46 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2020-01-20 14:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2020-01-20 14:31 UTC: [Critical incident: Failures with Shopify Shipping, Shopify Pay and Admin access](https://rewindex.com/change/i1923a5a9002974.md)


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Canonical: https://rewindex.com/company/shopify/incidents/d33vnbcprhy8 · Markdown: https://rewindex.com/company/shopify/incidents/d33vnbcprhy8.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/d33vnbcprhy8 · Generated 2026-10-18T10:31:17.978Z