# Shopify: Some stores unable to purchase DHL Express shipping labels

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-23 16:30 UTC · Resolved: 2019-09-23 19:43 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/d00t8dxjsyj2](https://www.shopifystatus.com/incidents/d00t8dxjsyj2)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2019-09-23 19:43 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/shopify/incidents/d00t8dxjsyj2 · Markdown: https://rewindex.com/company/shopify/incidents/d00t8dxjsyj2.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/d00t8dxjsyj2 · Generated 2026-10-18T09:42:56.068Z