# Shopify: Phone and chat support issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-05-05 08:09 UTC · Resolved: 2016-05-05 08:39 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/cb5rr6lsg6d7](https://www.shopifystatus.com/incidents/cb5rr6lsg6d7)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2016-05-05 08:39 UTC: We’ve fixed the problem and services are functioning normally. Thanks for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/shopify/incidents/cb5rr6lsg6d7 · Markdown: https://rewindex.com/company/shopify/incidents/cb5rr6lsg6d7.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/cb5rr6lsg6d7 · Generated 2026-10-18T09:38:25.200Z